Frequently Asked Questions
Traveler: How many days in advance should I book my photo tour?
Shoot My Travel: We suggest booking one week in advance. We try our best to accommodate any last minute bookings, but to ensure you get your preferred time, date, and photographer, we recommend booking 1-3 weeks in advance.
Traveler: How many people can be part of my photo tour?
Shoot My Travel: With the exception of our “You and the City” package – designed for solo travelers – all of our packages are time-based, so the number of people in your party is up to you! Couples and groups can choose whichever package best fits their needs based on the amount of time they require for their photo tour. Check out all of our packages here.
Traveler: Can I choose the photographer and view their portfolio?
Shoot My Travel: Absolutely! Once you select your destination, you can view all of the photographers designated to that area, browse their portfolio and select your favorite.
Traveler: Will SMT ask for permission to share my photos on your website and/or social media?
Shoot My Travel: We respect your privacy and will never share your photos on our blog or social media without your permission! If you prefer to keep your photos private, that’s totally fine – just let us know in advance when you fill out the booking form. But as a bonus, if you leave us a review and let us share your story on our blog, we will send you a few additional edited photos from your photo tour!😉
Traveler: Can I reschedule or cancel my photo tour?
Shoot My Travel: If you need to reschedule or cancel your photo tour, please notify us via email, phone, or text with at least 48 hours notice. Our refund policy is as follows:
- At least 3 days in advance, you will receive a 90% refund.
- After 3 days or within 72 hours of your photo tour, no refund will be issued (unless in case of emergency).
Traveler: What happens if I don’t make it to my photo tour?
Shoot My Travel: No refund will be issued for no-shows (with the exception of emergencies or unforeseen circumstances).
Traveler: I’m running late! How will this affect my photo tour?
Shoot My Travel: If you’re running late (hey, it happens!), call or text your photographer as soon as possible. Sometimes your photographer may be able to wait for you, but in cases where they have another photo tour scheduled, they may not be able to stay longer.
Stay in contact with your photographer so you are both on the same page. We recommend arriving early to avoid traffic or any other unforeseen circumstances ☺.
- If you arrive to your session late, any time that has passed will be forfeited and you may shoot for the remaining amount of time.
- If you wish to extend your photo tour beyond the original scheduled time, any additional time will be charged. Rates for additional time start at $150/hour and vary by destination.
Traveler: What happens if it’s raining on the day of my photo tour?
Shoot My Travel: The great thing about our photo tours, is that they’re weather proof. With the exception of a hurricane, tropical storm or flood, the show will go on! Exploring the city under the rain is an adventure, and it will make for great photos (trust us!).
Traveler: We are having an amazing time! Can we extend our photo tour session?
Shoot My Travel: Of course! As long as the photographer is available, you can easily pay for the extra time through the site.
Rates for additional time start at $150/hour and vary by destination.
Traveler: When will I receive my photos?
Shoot My Travel: We will send you a link with your personalized private gallery within 24-48 hours (approximately) after your shoot.
Traveler: Do I own the rights to my photos?
Shoot My Travel: You have the right to use the photos for personal use. While you can share them with the world, post them, print them and hang them on your wall, you may not alter or re-sell them. Your photographer and Shoot My Travel retain the copyright of the photos.
Traveler: Can I choose the photos I want?
Shoot My Travel: Your private gallery includes the best shots from your photo tour, selected and edited by your awesome photographer. Remember that due to the nature of candid photography, not all shots will come out as planned. If you have any specific “must-have” shots in mind, let us know prior to your photo tour.
Traveler: Will I receive all of the unedited photos or raw files?
Shoot My Travel: While we would love to provide all of the unedited or raw files, the magic happens after the editing process. And it would be nearly impossible for our photographers to edit all of your images. Think; quality vs. quantity!
Travel: How will the photos be delivered?
Shoot My Travel: We will send you a link with your personalized private gallery via email. Once you access the link, you will be able to download the photos directly to your smartphone or computer to share with your friends and family! Also, if you booked through our App, you will be able to access your photos on there.
Traveler: In what format are the photos delivered?
Shoot My Travel: Your high-resolution photos will be delivered in .jpg format.
Traveler: Can I buy additional photos or prints directly from the photographer?
Shoot My Travel: We ask all of our travelers to be respectful and honor the hard work we do to pair you with professional photographers and offer their outstanding services. Read about our Honor Code here.
- To purchase additional photos, you can do so prior to your photo tour through our “Extra Photos” package and receive them within 24-48 hours of your tour! Loved all your photos and want to buy more? Select your desired amount to purchase and we will add them to your personalized gallery!
Traveler: Do you provide wedding or event photography services?
Shoot My Travel: We can accommodate photo tours before the wedding (engagement shoot) or after the wedding ceremony (either on the day of or at a later time). Couples should feel free to dress in their wedding attire, but keep in mind that our photo tours are limited to a private, candid shoots, and will not document the ceremony and wedding. Event photography is something we do not offer.
Traveler: Will I be able to contact or chat with my photographer?
Shoot My Travel: Yes, once the booking is confirmed. Your photographer will contact you via email if you booked through our website or chat real-time with you through our App.
Traveler: Where do I meet my photographer?
Shoot My Travel: You can choose the location where you meet your photographer; for example, your hotel lobby or directly at the place of your shoot. If you are not familiar with the area, ask your photographer to suggest the best place to meet!
Traveler: Can my photographer help/suggest the best photo tour spots?
Shoot My Travel: Yes, your photographer can suggest the best places according to your style and what you want to explore.
Traveler: I want to propose to my girlfriend/boyfriend/partner! Can you help me make it happen?
Shoot My Travel: From selecting the best time and location, our photographers will work with you every step of the way so you get priceless shots of this special moment. You can choose to keep it a secret and have your photographer hide and capture the moment candidly or you can play it up like a fun, casual photo tour and give your photographer a signal when you’re about to pop the question 😉.
Traveler: You don’t offer photographers in my desired destination. What are my options?
Shoot My Travel: No worries, just request a city here!
Traveler: Once I pay the photo tour, are there any additional fees/charges I need to know about?
Shoot My Travel: The traveler is responsible for any admission fees or transportation fees during the photo tour (entry to museum, Uber, transportation, etc.).